Returns & Exchanges

At Universal Works, we want you to be fully satisfied with your purchase, offering a 28-day return window for all unworn and tagged items. If your garment isn't quite right, we provide a streamlined process for both domestic and international returns.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Ensure all items are in their original condition with tags attached, and place them securely in the original shipping box or suitable alternative packaging.

3

Affix Shipping Label

Download and print your pre-paid return label from the portal, then attach it clearly to the outside of your parcel, covering any previous shipping marks.

4

Drop Off and Track

Take your package to the nearest authorized drop-off point and retain your proof of postage until your refund or exchange has been fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing