Frequently Asked Questions
Everything you need to know about your Universal Works order.
What are your shipping rates and delivery times?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
You can return any unworn, unwashed items with tags attached within 28 days of purchase. Simply use our online returns portal to generate a shipping label and select your refund or exchange preference.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. As our fits vary between contemporary and traditional silhouettes, we recommend comparing these measurements against a garment you already own.
Where are your garments manufactured?
We pride ourselves on ethical production. We work with small-scale factories in the UK, Portugal, and India that share our commitment to quality craftsmanship and fair labor practices.
Will I have to pay import duties on international orders?
Orders shipped outside of the UK may be subject to local import duties and taxes. These charges are the responsibility of the recipient and are typically collected by the courier at the time of delivery.